Freshworks
Uncomplicate your IT and customer service
Freshworks is a global software company that offers a suite of cloud-based customer engagement and employee collaboration tools to help businesses of all sizes improve their efficiency and enhance their user experience. Their products include CRM, customer support, marketing automation, and IT service management. Freshworks is known for its user-friendly interface and AI-driven features that streamline operations and foster meaningful interactions between businesses and their customers, as well as internal teams.
A smarter way to manage leads and customer relationships—HubSpot →
Want more details? Check out our Comprehensive Review for Freshworks.
Pricing for Freshworks
Free Plan
Small teams just getting started
$0.00
Per Month
What’s included?
- Ticketing system
- Knowledge base
- Pre-built reports
- Customer portal
- Shared inbox
- Multilingual conversations
- Up to 5,000 collaborators
- 24×5 support
Growth Plan
Small businesses needing scalable support
$15.00
Per Month
What’s included?
- Custom reports and dashboards
- SLA management
- Automation rules
- Collision detection
- Marketplace apps
- Basic routing
- Freddy AI Agent (first 500 sessions free; $100 per 1,000 sessions thereafter)
Pro Plan
Growing teams with complex workflows
$49.00
Per Month
What’s included?
- Custom objects
- Multiple support portals
- Advanced ticketing workflows
- Round-robin and skill-based routing
- Custom roles and permissions
- Freddy AI Copilot add-on available ($29/agent/month)
Pro + AI Copilot Bundle
Teams wanting built-in AI assistance
$78.00
Per Month
What’s included?
- Freddy AI Copilot (included)
- Freddy AI Insights (Beta, requires Copilot)
- AI-powered ticket summaries, response suggestions, and prioritization
Enterprise Plan
Large organizations with advanced security and compliance needs
$79.00
Per User / Month
What’s included?
- Audit logs
- Approval workflows
- IP whitelisting
- Advanced security controls
- Skills-based ticket assignment
- More granular admin settings
Freshworks Installation Process
For the complete installation process, see our dedicated How-to Guide.
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