Reviews and Testimonials for
Freshworks
Don’t just take our word for it—see how Freshworks performs in the hands of real users.
“Freshworks Suite CRM is feature-rich and supportive”
Implementation was easy, and support is personalized—even with complex technical flows.
Josh C., Mid-Market User (G2.com)
“Powerful CRM and automation features”
Email, chat, and phone support all live in one place. It’s a unified experience.
Justin A., Principal Consultant, Small Business (G2.com)
“Very good product”
Easy to implement and use daily. Integration is expanding across departments.
Rob J., IT Support Technician, Mid-Market (G2.com)
“Great for documenting pitches and client info”
Freshsales helps us centralize sales documentation and streamline client records.
Ade S., Client Rep, Banking (Capterra)
“Quick campaign creation and predictive reporting”
We can launch multiple campaigns and generate reports for leadership with ease.
Bo K., Customer Service Ambassador, Banking (Capterra)
“Energetic and easy to use”
Workflows and email sequences are simple to configure. It’s a dynamic CRM.
Immanuel C.S., Senior Executive, IT Services (TrustRadius)
“Zapier integration makes targeted campaigns seamless”
Customer purchases trigger email campaigns automatically. Setup was fast and support is excellent.
Mark K., CIO, Retail (TrustRadius)
“Exporting contacts is limited and filtering is restricted”
Export caps and lack of filtering make data handling frustrating.
Gina C., COO, IT Services (Capterra)
“Learning records are hard to view alongside profiles”
Field limits per customer create friction when managing course data.
Ellie T., Support Coordinator, E-Learning (Capterra)
Frequently Asked Questions
What makes Freshsales stand out as a CRM?
Freshsales offers built-in automation, omnichannel communication (email, chat, phone), and customizable workflows all within a clean, unified interface. It’s designed for fast setup and scalable use.
Is Freshsales suitable for enterprise and mid-market teams?
Yes. It’s used across industries including banking, retail, IT, and education. Teams appreciate its ability to handle complex flows, campaign reporting, and cross-departmental integration.
Can Freshsales integrate with other tools?
Absolutely. Freshsales supports integrations with Zapier, marketing platforms, and ITSM tools. This allows for automated lead capture, campaign triggers, and CRM syncing.
What kind of support does Freshsales offer?
Support is generally responsive and praised for its helpfulness. However, some users note that chat support can feel scripted and slower for technical issues.
Are there limitations in customization or data handling?
Some users report challenges with exporting contacts, filtering data, and customizing backend workflows especially for non-technical users or niche use cases.
Curious about the product? Check out our Product Details.
Want more in-depth details? Dive into our Comprehensive Review.
Need setup assistance? Check out our dedicated How-to Guide.