Reviews and Testimonials for
Totango
Don’t just take our word for it—see how Totango performs in the hands of real users.
“Clear, actionable customer health insights”
Totango helps us prioritize outreach and automate success plays. Reporting and data visualization could be more flexible.
Sagarika S., Renewal Manager, Enterprise (G2.com)
“Totango walks the walk”
Objective Goals keep our team focused. Support from Rebecca and Melanie was outstanding. UI could be clearer for new users.
Peter S., VP, Customer Success, Mid-Market (G2.com)
“Great tool with an active team”
Totango is constantly improving. Building SuccessBLOCs and integrations takes effort, and support is often required.
Renske v., Technical Consultant, Mid-Market (G2.com)
“Somewhat experienced user, still mostly good stuff”
Data flexibility is powerful but complex. Campaign formatting and multi-value fields need improvement.
Greg W., Senior Customer Success Manager, Enterprise (G2.com)
“Incomplete CSM tool”
Segmentation is strong, but project management and account hierarchy features are lacking. Reporting feels rigid.
Dario C., Regional Lead, Enterprise (G2.com)
“Real-time health recording and integrations”
User-friendly interface with helpful health tracking. Integration features are solid.
Ranula G., Software Engineer, IT Services (Capterra)
“Clunky UI and limited timeline navigation”
Buttons aren’t intuitive and notes can’t be pinned. Not as smooth as HubSpot.
Aleksandra M., Customer Success Manager, Medical Devices (Capterra)
Frequently Asked Questions
What is Totango used for?
Totango is a customer success platform that helps businesses manage customer journeys, improve retention, and drive growth through tools like SuccessBLOCs, touchpoints, and health profiles
How do I get started with Totango?
You can begin by signing up for a demo or accessing the Totango Help Center for onboarding guides, tutorials, and best practices
Does Totango integrate with other tools?
Yes, Totango supports integrations with CRMs, data warehouses, and third-party apps. It also offers an API for custom integrations
Can Totango be used as a standalone platform?
It can operate independently but is most effective when integrated with your existing tech stack for data syncing and automation
What kind of support does Totango offer?
Totango provides a Help Center, live training sessions, community forums, and AI-powered support bots. You can also submit tickets for technical issues
Curious about the product? Check out our Product Details.
Want more in-depth details? Dive into our Comprehensive Review.
Need setup assistance? Check out our dedicated How-to Guide.