Reviews and Testimonials for
Nutshell
Don’t just take our word for it—see how Nutshell performs in the hands of real users.
“Excellent CRM. Excellent support. Excellent product. ”
The transition from our in-house CRM was smooth. Reporting is fantastic, and onboarding came at no extra cost. I use Nutshell every day.
Brittany S., Senior Technical Editor, Small Business (G2.com)
“Outstanding customer service”
I’ve used Nutshell for six years. It’s easy to navigate, and support is always responsive. James resolved my issue quickly and professionally.
Stephanie A., Travel Insurance Specialist, Small Business (G2.com)
“Solid player that can make the big plays but misses the easy layups… ”
It’s intuitive and affordable, but lag disrupts workflow. Call steps aren’t native, which limits automation.
Wahab K., Account Executive, Small Business (G2.com)
“Strong contender in productivity and AI-assistance”
Nutshell helps process information quickly and efficiently. It’s a smart tool for fast-paced teams.
Mnjunatha M., Senior Business Consultant, Telecommunications (Capterra)
“Great motivators for our team ”
Pipeline and revenue boards have boosted competition and sales. Setting KPIs has become more engaging.
Richard G., CEO, Hospitality (Capterra)
“Cheaper for a reason!”
The quote looked great until I updated my license info—then the price jumped by £400. Be cautious.
Mr. Wayne Handley, Verified Reviewer, UK (Trustpilot)
Frequently Asked Questions
What is Nutshell CRM used for?
Nutshell is an all-in-one CRM platform designed to help sales and marketing teams manage contacts, track pipelines, automate tasks, and engage customers across multiple channels. It includes built-in email marketing, quoting tools, and AI-powered features for smarter selling.
Does Nutshell integrate with email and calendar tools?
Yes. Nutshell works seamlessly with Gmail, Google Calendar, Outlook, Microsoft Teams, and other productivity tools. You can send emails, schedule meetings, and log interactions directly from your CRM.
Can Nutshell automate sales and marketing workflows?
Absolutely. Nutshell offers sales automation, email drip campaigns, and AI email starters to streamline outreach, follow-ups, and lead nurturing. You can also use its pipeline management and buyer journey tools to guide prospects from lead to close.
Is customer support included in all plans?
Yes. Nutshell provides free live support to all customers, including onboarding assistance and data migration help. Optional professional services are available for deeper strategy and implementation.
How customizable is Nutshell for different teams or industries?
Highly customizable. You can tailor pipeline stages, contact fields, reporting dashboards, and automation rules to fit your business model—whether you’re in SaaS, real estate, manufacturing, or services.
Curious about the product? Check out our Product Details.
Want more in-depth details? Dive into our Comprehensive Review.
Need setup assistance? Check out our dedicated How-to Guide.