Reviews and Testimonials for
Twilio
Don’t just take our word for it—see how Twilio performs in the hands of real users.
“Quick and easy integration with WordPress ”
Twilio helped us automate lead capture notifications. Setup was smooth and fast.
Shane S., CEO, IT Services (Capterra)
“Full control over call data”
API access is excellent. We’ve used Twilio for years to manage communications.
William S., Director, Marketing & Advertising (Capterra)
“Evaluating Twilio for business communication”
Reliable platform with strong global delivery. Pricing and support could be better.
Amos V., VP, Small Business (G2.com)
“Twilio Review”
Usage-based billing is predictable. Pricing tiers take time to understand.
Eric H., Senior Accountant, Mid-Market (G2.com)
“Contradictory onboarding experience”
Developer-friendly claims don’t match the onboarding process. It was frustrating.
Justin B., Manager, Real Estate (Capterra)
“$35,000 fraud charges, no help from Twilio”
Never used their service, yet charged $35K. Support is inaccessible and bot-driven.
Brady V., Manager, Small Business (G2.com)
“Charged 20X our usual amount, no response”
Support ticket ignored. No explanation for massive billing spike.
Yan Hanly, Verified Reviewer (Trustpilot)
Frequently Asked Questions
What is Twilio?
Twilio is a cloud communications platform that enables developers to send and receive SMS, voice calls, video, and emails using APIs.
How do I get started with Twilio?
Sign up at twilio.com Verify your email and phone number Get a free trial balance Use the Console or APIs to start building
What products does Twilio offer?
Messaging: SMS, MMS, WhatsApp Voice: Programmable voice, SIP trunking Email: SendGrid integration Video: Real-time video APIs Authentication: Verify, Authy, and Lookup
How is Twilio priced?
Twilio uses a pay-as-you-go model. Prices vary by product and region. For example: SMS in the US: ~$0.0075 per message Voice calls: ~$0.013 per minute Email via SendGrid: Free tier available, paid plans start at $19.95/month
Does Twilio offer customer support?
Yes. Support tiers include: Free Support: Documentation, community forums Email Support: Available with paid plans Premium Support: Includes 24/7 live chat and dedicated technical managers
Curious about the product? Check out our Product Details.
Want more in-depth details? Dive into our Comprehensive Review.
Need setup assistance? Check out our dedicated How-to Guide.