Freshworks
Category
Description
Freshworks is a global software company that offers a suite of cloud-based customer engagement and employee collaboration tools to help businesses of all sizes improve their efficiency and enhance their user experience. Their products include CRM, customer support, marketing automation, and IT service management.
Pricing Details
Growth
$15/agent/mo
billed annually
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Out-of-the-box analytics and reporting
- Standard reports and real-time dashboards
- Knowledge base Self Service
- Ticket dispatch
- Automations
- Role-based access control
- Single sign-on
- Freshcaller - Starting from $15/agent/month
- Day Passes - $2/pass
- Connector App Tasks - $80 per 5,000 tasks
Pro
$49/agent/mo
billed annually
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual conversations
- 5,000 collaborators included
- Freddy AI Agent - First 500 sessions included. $100 per 1,000 sessions.
- Freddy AI Copilot - $29/agent/month billed annually
- Freddy AI Insights (Beta) - Requires Freddy AI Copilot
- Out-of-the-box analytics and reporting
- Standard reports and real-time dashboards
- Custom real-time dashboards
- Agent availability dashboard
- Knowledge base Self Service
- Multilingual translations
- Portal Customizatio
- Community forums
- Article versioning
- Ticket Templates
- Advanced custom fields
- Ticket dispatch
- Automations
- Multiple SLA policies
- Round robin, and load balanced assignment
- Role-based access control
- Single sign-on
- Business hours - Global, multiple, group specific
- Day Passes - $7/Pass
- Freshcaller - Starting from $39/agent/month
- Connector App Tasks - $80 per 5,000 tasks
Pro + AI Copilot
$78/agent/mo
billed annually
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual conversations
- 5,000 collaborators included
- Freddy AI Agent - First 500 sessions included. $100 per 1,000 sessions.
- Freddy AI Copilot - Included
- Freddy AI Insights (Beta) - Included
- Out-of-the-box analytics and reporting
- Standard reports and real-time dashboards
- Custom real-time dashboards
- Agent availability dashboard
- Knowledge base Self Service
- Multilingual translations
- Portal Customizatio
- Community forums
- Article versioning
- Ticket Templates
- Advanced custom fields
- Ticket dispatch
- Automations
- Multiple SLA policies
- Round robin, and load balanced assignment
- Role-based access control
- Single sign-on
- Business hours - Global, multiple, group specific
- Day Passes - $7/Pass
- Freshcaller - Starting from $39/agent/month
- Connector App Tasks - $80 per 5,000 tasks
Enterprise
$79/agent/mo
billed annually
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual conversations
- 5,000 collaborators included
- Freddy AI Agent - First 500 sessions included. $100 per 1,000 sessions.
- Freddy AI Copilot - $29/agent/month billed annually
- Freddy AI Insights (Beta) - Requires Freddy AI Copilot
- Out-of-the-box analytics and reporting
- Standard reports and real-time dashboards
- Custom real-time dashboards
- Agent availability dashboard
- Custom object analysis
- Knowledge base Self Service
- Multilingual translations
- Portal Customizatio
- Community forums
- Article versioning
- Ticket Templates
- Advanced custom fields
- Approval workflow
- Flexible knowledge base hierarchy
- Ticket dispatch
- Automations
- Multiple SLA policies
- Round robin, and load balanced assignment
- Skill-based ticket assignment
- Role-based access control
- Single sign-on
- Business hours - Global, multiple, group specific
- Agent shifts and out of office scheduler
- JWT authentication
- Audit logs
- Allowed domains and IP whitelisting
- Sandbox
- Day Passes - $12//Pass
- Freshcaller - Starting from $69/agent/month
- Connector App Tasks - $80 per 5,000 tasks
Set up and Installation
To set up Freshworks, follow these steps:
- Sign up for a free trial. Go to the Freshworks website and click the “Free Trial” button. Enter your email address and create a password. You can also sign up with your Google or Microsoft account.
- Choose a product. Freshworks offers a variety of products, including CRM, help desk, chat, and field service software. Choose the product that is right for your business.
- Customize your account. Once you have chosen a product, you can customize your account to match your business needs. You can add users, departments, and other settings.
- Import your data. If you are already using another CRM system, you can import your data into Freshworks. Freshworks offers a variety of data import tools to make the process easy.
- Start using Freshworks. Once you have imported your data and customized your account, you can start using Freshworks to manage your customer relationships, support tickets, and other business processes.
Alternatives
Zendesk
Hubspot
