Freshworks
Category
Description
Freshworks is a global software company that offers a suite of cloud-based customer engagement and employee collaboration tools to help businesses of all sizes improve their efficiency and enhance their user experience. Their products include CRM, customer support, marketing automation, and IT service management. Freshworks is known for its user-friendly interface and AI-driven features that streamline operations and foster meaningful interactions between businesses and their customers, as well as internal teams.
Key Features
Freshworks Software offers a broad range of features across various domains to enhance customer engagement, streamline internal collaboration, and improve overall business efficiency. Here are some key features:
Customer Relationship Management (CRM)
Freshworks CRM helps businesses manage their sales pipeline, contacts, and deals. It also provides features for marketing automation, lead generation, and customer segmentation.
Customer Support
Freshworks customer support helps businesses provide omnichannel customer support through email, phone, chat, and social media. It also provides features for knowledge base management, self-service, and ticket tracking.
Marketing Automation
Freshworks marketing automation helps businesses create and manage automated marketing campaigns across email, social media, and other channels. It also provides features for lead scoring, campaign tracking, and analytics.
IT Service Management (ITSM)
Freshworks ITSM helps businesses manage their IT infrastructure and support services. It provides features for incident management, problem management, change management, and asset management.
Collaboration Tools
Freshworks offers a variety of collaboration tools, such as team chat, file sharing, and project management.
Freshworks Software’s suite of tools provides an all-in-one solution for businesses looking to enhance customer engagement, improve internal collaboration, and streamline various operational aspects.
Free
$00.00
per month
- Email Templates
- Custom Fields
- Sales Dashboard
- 24/7 Support
Growth
$15.00
per month
- Everything in Free plus:
- Sales Sequence
- Workflows
- Product Catalog
Pro
$39.00
per month
- Everything in Growth plus:
- Multiple Sales Pipeline
- Time Based Workflows
- Sales Team & Management
Enterprise
$69.00
per month
- Everything in Pro plus:
- Custom Modules
- Dedicated Account Manager
- Audit Logs
Top 10 Alternatives for Freshworks
Zendesk
A comprehensive customer service platform known for its intuitive interface and efficient ticketing system.
HubSpot
An all-in-one inbound marketing, sales, and service platform, offering seamless integration and automation.
Salesforce
A market leader in CRM, providing a scalable solution with robust customization options for businesses of all sizes.
Zoho CRM
A user-friendly CRM with a suite of business applications, emphasizing automation and collaboration.
Intercom
A customer messaging platform focusing on personalized communication to enhance customer engagement.
Monday.com
A versatile work operating system that streamlines project management and team collaboration.
ServiceNow
An IT service management platform with a powerful workflow engine, optimizing service delivery.
PipeDrive
A sales-focused CRM with a visual pipeline, aiding sales teams in managing leads and deals efficiently.
Microsoft Dynamics 365
An integrated suite of business applications, combining CRM and ERP for seamless operations.
TeamSupport
A customer support platform designed for B2B companies, offering collaborative tools for effective issue resolution.
Comparative Analysis
Pricing
Freshworks: Freshworks offers a range of pricing tiers, starting with a free tier for basic CRM functions in Freshsales and basic support features in Freshdesk. The paid plans scale up from a “Blossom” or “Growth” plan for small teams, to “Estate” and “Forest” plans for enterprises, with prices increasing based on the features and number of users.
Zendesk: Zendesk also offers a tiered pricing model. While there’s no free CRM plan, Zendesk Support has a trial period. Their tiers include “Essential,” “Team,” “Professional,” and “Enterprise,” each adding more sophisticated features and support options.
Salesforce: Salesforce does not offer a free plan, and its pricing is generally at a premium compared to Freshworks and Zendesk, reflecting its position as a comprehensive enterprise solution. Their CRM product, Sales Cloud, offers tiers such as “Essential,” “Professional,” “Enterprise,” and “Unlimited,” with prices scaling significantly with each tier.
Customer Support
Freshworks: Multi-channel support, ticketing system, automation, and self-service portals.
Zendesk: Advanced omnichannel support, with a focus on building a comprehensive support platform.
Salesforce: Salesforce Service Cloud provides a 360-degree view of the customer with case management, AI-powered insights, and more.
CRM
Freshworks: Lead scoring, visual sales pipeline, workflow automation, and marketing automation.
Zendesk: Zendesk Sell provides sales automation, pipeline visualization, and performance analytics.
Salesforce: Highly customizable CRM with features for every stage of sales, marketing, and customer support.
Customization
Freshworks: Offers a high degree of customization for workflows, CRM fields, and support processes.
Zendesk: Customizable pipelines, reports, and dashboards.
Salesforce: Unmatched customization and configuration capabilities with its proprietary language, Apex.
Integration
Freshworks: Supports a variety of integrations including office tools and specialized applications.
Zendesk: Extensive marketplace for apps and integrations, including native integrations with major software.
Salesforce: Robust API and a vast ecosystem of apps through the Salesforce AppExchange.
Setup and Installation
Set up and Installation
To set up Freshworks, follow these steps:
- Sign up for a free trial. Go to the Freshworks website and click the “Free Trial” button. Enter your email address and create a password. You can also sign up with your Google or Microsoft account.
- Choose a product. Freshworks offers a variety of products, including CRM, help desk, chat, and field service software. Choose the product that is right for your business.
- Customize your account. Once you have chosen a product, you can customize your account to match your business needs. You can add users, departments, and other settings.
- Import your data. If you are already using another CRM system, you can import your data into Freshworks. Freshworks offers a variety of data import tools to make the process easy.
- Start using Freshworks. Once you have imported your data and customized your account, you can start using Freshworks to manage your customer relationships, support tickets, and other business processes.
Reviews
Here's what community has to say about Freshworks
How Fast and Versatile Is Technical Support Across Email, Chat, and Phone?
Users consistently express positive sentiments regarding Freshworks’ technical support, particularly commending the swift response times and the extensive array of support avenues available.
“Freshworks technical support is of the highest caliber. Their prompt responses and unwavering commitment to assisting me in resolving issues are remarkable. I wholeheartedly recommend Freshworks to anyone in search of a dependable and supportive technical support team.”
In sum, Freshworks’ technical support receives consistently high ratings from users due to its rapid response times and extensive range of support avenues.
How User-Friendly Is the Installation and Application Process?
Freshworks tools are widely acknowledged for their user-friendliness, making installation and utilization a breeze. Users have given high ease-of-use ratings for various Freshworks products, with Freshdesk earning an average rating of 4.2 out of 5 stars, Freshsales with a similar 4.2 out of 5-star rating, and Freshservice leading with an average rating of 4.5 out of 5 stars for ease of use.“Freshworks technical support is exceptional. They consistently exhibit promptness in addressing my inquiries and effectively assist in resolving any issues I encounter.”
“Freshdesk is very easy to install and use. The interface is intuitive, and the setup process is straightforward.”
“Freshsales is very easy to use. I was able to get up and running quickly and easily.”
Overall, Freshworks has created tools that not only offer seamless usability but also come with a robust support system. This ensures that users can swiftly get started and address any challenges they may encounter.
How Well Do These Tools Integrate with Your Existing CRM, Analytics, and Software Solutions?
Freshworks offers a diverse range of tools that seamlessly integrate with your existing CRM, analytics, and other software solutions. The integration features of each tool are user-friendly and smooth.
The integration capabilities of Freshworks tools are straightforward and user-friendly, facilitating the synchronization of data and workflows across your entire software stack, which, in turn, enhances efficiency and productivity.
Freshworks tools can integrate with your existing software solutions. With their seamless integration capabilities, Freshworks empowers you to streamline your business processes and boost overall productivity.
Freshworks stands out for its commitment to user-friendly tools, making it easier than ever to streamline your business processes. With an array of resources at your disposal, navigating and optimizing their products becomes a seamless experience. We encourage you to explore their documentation, knowledge bases, and video tutorials. Should you have any questions or require assistance, our support staff is readily available to provide the guidance you need. Moreover, consider taking advantage of our training resources, including webinars and online courses, to unlock the full potential of Freshworks tools. Your path to enhanced efficiency and productivity starts here.